Frequently asked questions
What is Cristical?
Cristical is a handcrafted jewellery brand creating timeless pieces using a variety of thoughtfully chosen materials, including gold, brass, gemstones, crystals, pearls, and other elements. Every design is made in small batches with a focus on quality, craftsmanship, and pieces that are meant to be treasured for years to come.
Are your pieces handmade?
Yes. Every piece is carefully handcrafted, making each one unique with its own character.
What materials do you use?
We work with a range of high-quality materials, including brass, gold plating, natural gemstones, crystals, pearls, stainless steel, and other carefully sourced components, depending on the design.
Will my jewellery tarnish or fade?
Our jewellery is made with high-quality materials and finishes. With proper care, the gold plating retains its shine for a long time, and the pieces are designed to resist tarnishing. We recommend following our Jewellery Care guide to maintain its finish.
Can I request a custom piece?
We occasionally open custom orders. Follow us on Instagram or reach out via email to know when slots are available.
How do I place an order?
Browse our shop, select your piece, and checkout. It’s that simple.
Do you ship internationally?
Yes. Cristical ships worldwide. Please note that international orders may carry additional shipping charges at checkout.
How long will my order take?
Each piece is made with care. Orders are dispatched within 2–3 business days of purchase.